Privacy Statement :

Arunachal Pradesh Rural Bank is a Schedule Bank established on 30th November 1983 under Regional Rural Bank Act 1976. It is sponsored by State Bank of India in collaboration with Government of India and Government of Arunachal Pradesh.

To fall in line with recognized International Practice and for the information of customers and others who visit the Bank's website, we believe that it is necessary to post a privacy statement. Our basic philosophy is that the information shared with the Bank should be treated as private. We also desire to say explicitly that adequate precautions have been taken to protect information relating to customers and their dealings with the Bank from the mischievous and fraudsters.

Customer confidentiality and privacy are of utmost concern to Arunachal Pradesh Rural Bank. Our employees treat the information concerning customers’ accounts in the same responsible and confidential way that we want our own financial affairs treated.

1. Recognition of Your Expectation of Privacy :

We recognize that our customers expect privacy and security for their personal and financial affairs. We understand that, by selecting us for their banking needs, they have entrusted us to safeguard their personal financial information. We want them to be informed of our commitment to protect the privacy of their personal financial information with the following privacy principles and practices.

2. What Personally Identifiable Information Is Collected from You?

We collect information from customers regarding name, addresses, email addresses, passport number, Income, PAN, details of nominees, etc.

3. Cookies :

A cookie is a data file that certain websites write to a customer’s computer’s hard drive when he/she visits such sites. A cookie file can contain information such as a user identification code that the site uses to track the pages the customer has visited and use the information commercially. We do not use cookies on our website.

4. How We Use, Collect, and Retain Customer Information :

On our site, we collect, retain, and use information about customers only when we reasonably believe that it will help administer our business or provide products, services, and other opportunities to them. We collect and retain information about them only for specific business purposes.

5. We Use Information To :

1. Open and administer customer accounts and to protect his/her records and funds.
2. Comply with all applicable laws and regulations that help us design or improve our products and services for customer benefit.
3. Understand customer financial needs so that we can provide him/her with quality products and superior services.
4. To comply with laws, guidelines, and regulations that govern the financial services in the country.
5. To quote examples, we need to obtain Voter ID & PAN for deposit accounts in respect of resident customers.

6. How We Keep Customer Information Accurate :

It is in the customer’s interest, and it is our objective, for us to have accurate, current, and complete information concerning them and their accounts. We have strict procedures that our employees abide by to meet this objective. If a customer believes that we have incorrect information about them or their accounts, please email us through mail ID customercare@apruralbank.co.in or lodge their grievances online on the Bank’s website www.apruralbank.co.in under the link “Contact Us”. We will correct any erroneous information as quickly as possible.

7. How We Limit Access to Customer Information by Our Employees :

We have procedures that limit access to personally identifiable information to those employees with a business reason for knowing such information. We educate our employees on their responsibility to protect the confidentiality of customer information and hold them accountable if they violate this privacy policy.

8. Our Security Procedures to Protect Customer Information :

We follow best security practices to help prevent unauthorized access to confidential information about you.

9. How We Restrict the Disclosure of Customer Information :

Arunachal Pradesh Rural Bank does not release customer information except as directed by law or as per your mandate. We do not share specific information about customer accounts or other personally identifiable data with non-affiliated third parties for their independent use unless:

• The information is provided to help complete a transaction initiated by you;
• You request or authorize it;
• The disclosure is required by/or directed by law; or
• The customer has been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and has been given the opportunity to decline.

10. By Formulating and Disclosing Our Privacy Policy to You :

We want you to understand our commitment to personal privacy.

• A potential customer who inquires about our products and services or who would like a copy of our privacy policy.
• A customer who has established a relationship with us.
• A potential customer who has applied for a loan.
• A visitor to Arunachal Pradesh Rural Bank website.

11. If You Have Any Questions or Concerns About This Privacy Policy :

Please send an e-mail to us at gm@apruralbank.co.in or write to us at:

General Manager,
Arunachal Pradesh Rural Bank,
Head Office, E-Sector,
Shiv Mandir Road,
Naharlagun, Dist- Papumpare,
Pin-791110

12. Internet Privacy on Arunachal Pradesh Rural Bank Website :

For each visitor to Arunachal Pradesh Rural Bank’s website (www.apruralbank.co.in), we automatically recognize the following visitor information:

• A visitor's Internet Service Provider (for example, AOL or AT&T WorldNet), but not your specific e-mail address.
• Aggregate visitor information on pages which customers visit.

13. Other Information About Our Website :

• Children visiting Arunachal Pradesh Rural Bank's website: We are confident that parents will not judge any of the information provided by APRB as objectionable for viewing by their children.
• Links to or from APRB’s website: APRB is not responsible for information practices employed by websites linked with our website.
• Encrypted information: Information provided by you on APRB's website is encrypted or scrambled in order to secure information.

14. Privacy Policy is Subject to Change Periodically .